Divided into four sections, the title takes the reader on a journey of reflection upon personal communication styles and habits. Essential communication strategies and skills are reviewed to rebuild and enhance future practice. The fully revised third edition will appeal to the health student and practitioner seeking to improve communication style and practice in an increasingly complex healthcare environment.
New to the 3rd Edition:
- New chapter focusing solely on electronic communication - the advantages and disadvantages plus strategies for appropriate use of social media
- New chapter exploring the importance of 'one way' documentation, professional writing and conduct
- New scenarios and activities - 49 scenarios present realistic situations and individuals that health professionals encounter, encouraging the reader to actively explore circumstances and needs