Refunds / Exchanges / Store Credits / Faulty & Incorrect Products
Refunds/Exchanges must be requested within 3 working days of placing your order. If you receive your order and wish to return it, a store credit will be given to the value of the item being returned and will not include the cost of shipping the item. Returns/Store Credits must be requested within 3 days of receiving your order (the product needs to be in mint, saleable condition on its return before refund is made – we must remind you that if you do not package the item correctly then it could result in arriving in a damaged state and no refund will be due). We will process a store credit once we have received the goods back from you in a saleable condition. Endeavour Bookstore will not credit the customer for the flat rate fee for postage, as this fee has already been incurred by us in sending the order to you. Endeavour Bookstore will not accept the return of books without original shrink wrapping intact.
If you consider that any goods delivered are faulty or incorrect you need to notify us within 14 days of receiving the goods. Depending on the fault and our acceptance of it (once it has been sent back to Endeavour Bookstore), will be evaluated based on information provided by you we will make an exchange or provide a refund. If a product needs verification by the manufacturer, an exchange or refund will not be given until the product has been evaluated. A reply paid address will be provided for customers to return faulty / incorrect items at our expense on your request.
A Receipt / Invoice / Proof of sale must accompany any request for a refund, store credit or exchange.
**Any costs to post products back to Endeavour Bookstore/Endeavour College of Natural Health are at the Customer’s expense. Only if a product is faulty or was delivered in our error will Endeavour Bookstore issue a credit for the postage costs. If the order is delivered to a campus free of charge, the customer assumes responsibility for return postage to the Endeavour Bookstore Brisbane.